Posts Tagged ‘Community’

how to give creative feedback

April 15, 2013

“Not only were all of your ideas lame, but you know I hate the color pink!”

So began role-playing for our creative feedback workshop. Yes, this was the “bad” example.

Food Network’s marketing team wanted to hone their communication skills. So there we were, two groups of thirty marketing and creative folks, crowded near the crackling fireplace at the Maritime Hotel, role playing, creative briefing, and — between laughs over lukewarm coffee and cold danish — applying a new process for creative feedback.

dsc_1147

We call it CRAFT.

C   Criteria

R   respect

A   actionable

F   focus

T    truth + tact

As one person put it at the end of the day, “The team at Tooth and Nail brought together our creative and strategy teams.  Their leadership, encouragement and guidance provided us with the tools to continue to produce great creative work.”

Giving feedback is as much an art as writing and designing.

What’s your favorite feedback story?

cooking lessons

June 22, 2010

Ever have an over-achieving sibling? Then you probably know that being born under the shadow of greatness can stink. Just look at Cain and Able, Jimmy and Billy Carter, or Marcia and Jan Brady.

My point is this, when one sibling is a star the other kids can have a tough time keeping up.

On the other hand when family dynasties work, they’re a thing of beauty; The Medici’s. The Kennedy’s. Venus and Serena Williams.

So when Scripps, parent company of Food Network, decided to birth a second channel dedicated to food and cooking, they faced more than the usual launch challenges. They had to find the sweet spot for viewers, advertisers, and affiliates, of course. But they also needed to create a sibling Channel to Food Network that carried a distinct personality without stealing Food Network’s thunder or encroaching on its loyal niche.

And they wanted to launch the network in five months.

It might have been impossible but Scripps put the seasoned pros from Food Network on the case; Michael Smith, Susie Fogelson, Patalia Tate, Katie Ilch, Joanne Harmon, and team. They knew to build Cooking Channel from the personality up. At the foundation was a distinct point of view, clear attitude, and language that resonated with the new audience.

Given our deep love of Food, and our passion for branding, being invited into the new network delivery room was a pinch-me moment for the Tooth+Nail team.  Early on we explored personality directions, clarified the target audience, honed in on a single voice, and crafted brand guidelines, language, and a tagline that captured the battle cry of all Food People, “Stay Hungry.”

Foundation in place, internal and external teams were off and running. The new network flourished: affiliate and ad sales marketing, graphics, packaging, the launch campaign, topicals, and the million other details. Creative partners included Leroy and Clarkson for the image campaign, Trollback and Co. for on-air graphics.

Enjoy the collected works of the Cooking Channel team. Think of it as a birth announcement. We’re so very proud.

Food Network, meet your younger sister, Cooking Channel. She’s so cute, and just the right kind of feisty.

good morning, sunshine

March 15, 2010

We love spring.  Crocuses nosing up from the earth. Sunshine spilling onto the sidewalk when you leave work.

But up in Inuvik, the Canadian Artic, sunshine has an even greater power. For sixty-six days of winter, they’re encased in darkness. Which makes this documentary style spot, from Tropicana Canada, so charming. And their message about brighter mornings so meaningful.

Find a story. Or make a new story that meshes with your brand. Tell it honestly. You invite people to experience your message, instead of bracing themselves for your sell.

What story is waiting for you?

the real work of brands

November 14, 2009

KliegLightReversed

Tomorrow I lead 25 TV executives through an all-day brand workshop in Dubai  at the DMI studios.

We’ve never met, but already I know this: they’re managers, directors, art directors, and producers. They’re young, creative, opinionated, curious, and ambitious.They’ll be shy at first, and open up as the day goes on. We will laugh and disagree, we may have misunderstandings.

By the end of the day, they will amaze me.

We spend a lot of time preparing our workshops:  pulling examples, creating exercises, and laying out the concepts that make brands work.

But the miracle always happens in the team work. When the language of the day isn’t job titles or meetings. It’s ideas. When people jump in and try things out. When they don’t fear failure.

What will amaze me tomorrow? I can’t wait to find out.

What’s your best workshop experience?

everything I know about social marketing I learned from my taekwondo master.

November 2, 2009

JHKimLogo

Grandmaster Kim may not tweet or post his favorite kicks on Facebook. But he has mastered Social Media and, in the process, built an internationally recognized school, Jae H. Kim Taekwondo Institute.

하나

Build Community

The school, a stone’s throw from Fenway Park, plays host to Korean surgeons, clerks from Ethiopia, French chefs, and students from Boston University. But, in uniforms and bare feet, we’re members of the same tribe, thanks to the community that Mr. Kim has built.

He hosts an annual holiday luncheon, expects every black belt to teach other students, and encourages us to visit sister schools around the world. Jet-lagged in Singapore, I still found a home and welcoming instructors at the JHK dojang.

This year Master Kim is throwing a Hanmadang to celebrate the school’s 35th anniversary. Visitors from the other schools will come for a day of competition, showmanship, demonstrations, songs, and, yes, eating.

Screen shot 2009-10-29 at 10.37.57 PM

Think about the communities in your company. Are they welcoming? Passionate? Open and well organized?

Tell your story

A beautifully hand-painted scroll, a gift to Mr. Kim from the founder of Taekwon Do,  General Choi, greets everyone who enters the dojang.

IMG_2936

In the visitor’s area, next to the cushy sofas, are booklets packed with moments from the school’s history. Events like the “Friday Night Fights” and the showdown between Mr. Kim and his top 3 students against a competing school, are told with full relish.

The message is clear to every member, you’re part of something great.

Story fills your brand up with meaning. It lets consumers know they’re part of something more than a business transaction. So, what’s your story?

Screen shot 2009-10-29 at 10.38.53 PM

Keep talking and tinkering

Every week Master Kim sends emails updating members on the school. He’s not a chatty guy; every email is an enclosure and written formally. Mr. Kim changes up class schedules and shifts the focus every year to reflect student input. He takes risks on a daily basis.

Embracing change every day in your business may seem overwhelming. But, just like a turning sidekick, exercise those muscles and it becomes fluid.

Black-BeltAre you ready to kick your social marketing up a level. What are great examples in your own life?

let’s talk

October 23, 2009

Nyc_transit_authority_token

We’ve talked about conversational writing. Now, let’s talk conversation. Part 4 of our Write With Balls session (from Promax/BDA) is all about getting the dialogue going.

Imagine running to a train when, suddenly,  other commuters break into a fox trot. What would you do? I’d take a picture and call my friends. That’s what T-mobile hoped for–and they turned it into a viral video that circled  the globe.

January 20th. I was sitting in front of the TV, laptop open and, while several million huddled together  in the Washington,  I was with all my friends watching the event with CNN and Facebook.

It didn’t matter that all the comments flying by were just a virutal version of “Can you believe this is happening?”

The ability to connect with my friends and strangers made a great moment even more memorable. And it was a perfect fit for CNN’s brand.

Finally, this spring, I felt like the world had taken a weird turn when I saw this video on youtube. But of course it was part of another massive plan. This time for True Blood, a revolutionary and virtual ad campaign.

Shared moments,  virtual moments, vampire moments: They’re different sides of the same subway token. Kind of crazy, totally exciting and here we are with the best seat in the house, witnessing this new frontier.

What’s your favorite shared moment?